As an established leader in short- and long-term mobile imaging solutions, Insight Imaging wants to provide you with the education and background information you need to plan for your facility’s mobile imaging services. There are many common questions that health care organizations have, especially if they are looking to partner with a mobile imaging provider for the first time. With more than three decades of experience, a full continuum of modalities and a commitment to driving greater value, we have the answers you need.

  • Who uses mobile imaging services?

    Organizations may want to consider mobile imaging if they are upgrading, replacing, expanding or extending their diagnostic imaging service lines.

  • What options are there for mobile imaging?

    Options for mobile imaging include parked or routed, staffed or unstaffed, fixed or modular, and wholesale or joint partnerships. We work with each organization to design a fully customized program that’s right for their needs and budget.

  • How do I begin site planning for a mobile unit?

    Important parts of our service happen long before a coach is delivered. We have the expertise to help you with site planning. We’ll provide detailed information about the site, electrical and communications requirements for your mobile unit – all free of charge. Up front site planning is key to quick and efficient coach set-up and reliable performance.

  • What is the patient experience like on a mobile unit?

    We make sure our patients feel confident by letting them know what is going to happen throughout the entire process. We take the time to address their concerns or pause a scan if they need a break. Our coaches and equipment are impeccably maintained and COVID-cleaned according to CDC guidelines. Our job is to make sure each patient feels safe and cared for – and that we’re doing everything we can to capture clear images, so the radiologist and their doctor can determine the best treatment and care plan for them.

  • What differentiates mobile imaging companies?

    Several factors set Insight Imaging apart from competitors. It starts with units that are FDA approved, impeccably maintained and cleaned, and maintained by the original equipment manufacturer (OEM) so that downtime is minimal. It’s about having the best fleet team in the industry to deliver those units on time, every time. It’s also about having advanced scanners, loaded with the latest software and technology and having strict safety protocols. Most importantly, it’s about having attentive, high-quality staff who are experienced, trained and licensed.

  • Why is FDA approval important?

    Federal government regulations specify that medical devices that are not FDA approved may not routinely be used to clinically diagnose or treat patients. This is not a problem for Insight Imaging because we do not use after-market or third party components. However, it can be a problem for the growing number of mobile service providers that utilize non-OEM service companies.  If the original FDA approved configuration of the equipment is changed, its original FDA approval may be voided, and legal or regulatory repercussions are possible.

  • How is quality measured in mobile imaging?

    Our quality is measured through certification by organizations like The Joint Commission, The American College of Radiology and The Department of Transportation. By doing so, we can ensure that the images from our mobile scanners are diagnostic quality. Quality is also measured by our outcomes, and by strong partnerships with imaging equipment manufacturers. For more than a decade, we have had an on-time delivery rate of 99.9%, with more than 8,000 deliveries over 1.7 million miles per year. And we are preferred mobile imaging providers for two of the leading OEMs, GE and Siemens.

  • Is mobile imaging reliable?

    Mobile imaging is reliable. Each coach manufacturer has site requirements, so the coach is set up and the imager can perform as designed. Insight Imaging has the best fleet team in the industry. For more than 10 years, we have had an on-time delivery rate 99.9%.  Our Transportation Maintenance Coordinators manage the preventative and corrective maintenance programs on the coaches that meet or exceed manufacture requirements. We only use OEM certified coaches, and OEM certified mobile products installed in the coaches mean our clients avoid loss of revenue because of quick turnaround time on parts and services. Our units are monitored remotely, 24 hours a day. Repairs are handled by trained, specialized technicians from the company that designed the system. We also can work with you to get a severe weather plan in place to ensure the safety of your patients and staff. Whether you experience blizzards or hurricanes, we can partner with you to keep meeting your patients’ needs in the case of a natural disaster, and minimize downtime.

  • What are benefits of mobile imaging?

    Mobile imaging can help with the adoption and integration of new technology that often comes with high initial investments of time and money. It can also meet high patient demand, or provide a transitional imaging solution while construction of an organization’s own imaging facilities is underway. There is no equipment overhead, no training time and no space requirements. This means that mobile imaging can be integrated into existing services nearly seamlessly.

  • What equipment is used in mobile imaging? Is the equipment used in mobile imaging as good as the equipment in a hospital?

    Yes. We only use FDA approved and OEM certified coaches. With an original equipment manufacturer certification, we know that all of our units meet the manufacturer’s specifications. This ensures we’re providing safe, top quality exams for patients. Additionally, our fleet team performs frequent inspections, and we proactively conduct safety audits, re-calibrate our systems and perform quality assurance measures after every move. We also maintain the latest software and use imaging protocols based on the manufacturer’s specifications.

  • What is the best staffing option with mobile imaging?

    At Insight Imaging, we can bring in our highly-trained technologists, train the facility’s technologists on-staff or work within a shared staffing arrangement. If you use Insight Imaging’s staff, we make sure the technologist is seen as an extension of your practice to maintain continuity of care for your patients and integrate seamlessly with your local care teams.

  • What training does your staff receive?

    Our technologists have the expertise to follow protocols for scanners based on the manufacturer’s specifications and within your radiologists’ preferences. Our MRI technologists are certified by the American Registry of Radiologic Technologists (ARRT). Our PET/CT technologists are certified Nuclear Medicine Technologists (CNMT), many with PET-specific certifications. To ensure patient safety, our technologists participate in OSHA and HIPAA compliance trainings, and have advanced certifications for the equipment they operate.

  • What are the upfront costs for mobile imaging?

    There should be no, or very low, upfront costs for mobile imaging. The purpose of mobile imaging is to provide a healthcare provider with an imaging solution without the initial capital and overhead expenditures. The provider you choose should be responsible for the credentialing, accreditation, equipment, staffing, supplies, HIPAA compliance, billing and coding support. Insight Imaging’s service starts long before a coach is delivered. We have the expertise to help you with site provide site planning free of charge, including detailed information about the site, electrical and communications requirements for your mobile unit.

  • How much does mobile imaging cost?

    Price is a factor when investing in a product or service, but it’s not the only one. When it comes to advanced diagnostic imaging, patient care and clinical outcomes aren’t the place to cut corners. At Insight Imaging, we look at value, which goes beyond the cost of the scan to encompass a complete experience. Value can be measured by the reliability of the equipment, the image quality of the scan, low insurance denial and appointment cancellation rates, and how the operations team helps you understand and pass regulatory compliance requirements.

  • What sets your scheduling team apart from competitors?

    Our centralized scheduling center goes beyond scheduling, to ensure each exam is indicated, that patients understand their preparation requirements, and schedules are optimized. Our scheduling and clinical appropriateness teams manage over 9,000 diagnostic imaging calls per month.

  • What sets your clinical appropriateness team apart from competitors?

    Clinical appropriateness is handled by registered nurses who are able to determine if each patient is receiving the correct exam based on medical necessity requirements. These nurses also conduct patient pre-screening calls and provide clear preparation instructions. All of this helps limit no-shows and cancellations. As a result, customers who use our scheduling service experience lower denial rates and lower cancellation rates than customers who do their own in-house scheduling.

  • What additional services are provided?

    Insight Imaging helps you build and grow a successful imaging service for your community at every turn. Our operations teams are available on-site and involved in the details of meeting your unique imaging needs. We perform regular business reviews to provide you documentation of all services performed, including the number of patients scanned, the types of procedures, the doctors who are referring, the available open times and more. We also help our partners build their imaging business through marketing and education support for referring physicians.