Our site planning teams expedite your equipment and unit setup process with full support at every stage, including equipment orientation and pre-rental setup. A dedicated operations contact will work closely with you throughout your contract term.
We ensure reliable delivery and uptime by working in advance through site planning guides that provide you with the minimum site, electrical and communications requirements.
Our teams oversee all equipment maintenance and quality control programs. This ensures the highest quality of service plus visibility into operations to track optimal utilization.
All advanced imaging equipment is covered by the original equipment manufacturer (OEM) service contract, and all units are maintained to the required manufacturer specifications so you can be confident of the scanner’s performance. Regular preventative maintenance is performed off-hours to limit service interruptions.
Our advanced imaging equipment is rigorously evaluated by a third-party organization to ensure each one is configured to deliver high-quality images. If you are not utilizing our staff to operate the scanner, we provide in-service orientation to familiarize your teams with the equipment and provide a higher comfort level in working with the scanner and its components.
Safety and Compliance
Patient and staff safety is always our top priority, and our teams are trained annually to ensure compliance. If the scanner is staffed by your team, we review safety standards with the team for all equipment.
High-quality staffing is critical to patient care. If your own staff will be managing operations, we will provide general applications training. If you are in need of staffing, we offer highly-trained and accredited technologists specialized in the operation of equipment for all service areas according to state and industry requirements. These staffing services are also provided to minimize interruption of service days caused by unanticipated staff absences.
Billing & Reimbursement
Insight Imaging offers optional administrative and reimbursement training for your team to assist with accurate coding.
Scheduling & Appointment Confirmation
Insight Imaging offers a centralized scheduling program featuring trained service representatives who deliver the highest level of efficiency and customer service. These representatives manage the scheduling process and appointment confirmation while minimizing cancellations and no-shows.
Marketing and Education
We work with you to determine the right marketing support to best achieve your unique business goals, which includes a comprehensive toolkit for educating referring clinicians and patients. We also offer an optional contracting for sales support program provided by specially-trained Account Executives. This program includes reporting on volumes, provider referral patterns and other market influences.
As part of our commitment to customer service, Insight Imaging conducts regular patient satisfaction surveys and reports critical data to establish a baseline and improve patient satisfaction levels.